Get in touch

Contact Alvetto Lighting

Talk to our US-based lighting experts

Questions about an order, a return or the right LED lighting for your space? Call, email or send us a message below – we're happy to help.

Planning a project? Ask for a free lighting plan and we'll suggest fixtures that fit your room.

Read the FAQs

Send us a message

Questions about a product, an order or a lighting project? Fill in the form and our team will get back to you. If your message is about an existing order, please add your order number.

We only use your details to reply to your message. See our privacy policy.

Quick help

Answers to the questions we hear most. More in our FAQs.

How do I get help with an existing order?

Call us on 223-666-5917, email customercare@sellcongroup.com or use the form above, and include your order number so we can find your order quickly. For tracking and other common questions, see our customer support page.

How do I return a light fixture?

We offer 30-day returns. Contact us with your order number before sending anything back, and we'll explain the next steps. Full details are in our refund policy.

Can you help me choose the right fixture?

Yes. Tell us the room, its size and ceiling height, and the style you like, and our lighting experts will suggest ceiling lights, pendants, wall sconces or recessed lighting that fit the space.

What is a free lighting plan?

Send us a photo or floor plan of the room with the ceiling height and the feel you are after. We'll come back with LED light fixtures that fit – sized, placed and priced. There is no charge and no obligation to buy.

When can I reach the Alvetto Lighting team?

Our US-based support team is available Monday – Saturday, 09:00 am – 05:00 pm. Messages sent outside these hours are answered on the next working day.

Can I visit your showroom in Jacksonville, FL?

Yes, by appointment only – we don't take walk-ins. Book a showroom visit and we'll confirm a time with you.

Free lighting plan

Not sure what fits your room?

Send us a photo of the space, the ceiling height and the feel you are after. Our lighting specialists will come back with fixtures that fit – sized, placed and priced.

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No charge and no obligation to buy.