Shipping policy

Last updated: September 23, 2026

This Shipping Policy explains where Alvetto Lighting ships, how long delivery takes, how shipping costs are calculated, and what happens if an order is delayed, lost, or cannot be delivered. Alvetto Lighting is an online lighting store at alvettolighting.com, operated by Sellcon Group. This policy works together with our Return and Refund Policy and our Terms of Service. Please read it before you place an order.

Shipping Summary

Topic Details
Where we ship The 48 contiguous US states and Washington, D.C.
Shipping methods Standard and Express
Standard delivery 40 to 60 business days
Express delivery 25 to 40 business days
Shipping cost Charged on every order, calculated at checkout, and shown before you pay
Free shipping Not offered
Tracking Sent by email when your order ships
Changes and cancellations Only within 24 hours of placing the order

Where We Ship

We deliver to street addresses in the 48 contiguous United States and Washington, D.C. We do not currently ship to:

  • Alaska or Hawaii
  • Puerto Rico, Guam, the US Virgin Islands, or any other US territory
  • APO, FPO, or DPO military addresses
  • P.O. boxes or parcel lockers
  • Freight forwarders or package reshipping services
  • Any address outside the United States

If an order is placed for an address we cannot ship to, we cancel it and issue a full refund to the original payment method.

Delivery Timeframes

Shipping method Estimated delivery time
Standard 40 to 60 business days
Express 25 to 40 business days

How the Estimate Works

  • The estimate starts on the first business day after your order is confirmed and your payment and address are verified.
  • It covers the full journey: processing, preparing, and packing your order, then transit with the carrier to your address.
  • Business days are Monday to Friday. Weekends and US federal holidays are not counted.
  • Delivery times are estimates, not guaranteed dates. Express shortens the estimated timeframe, but it does not guarantee delivery on a specific day.

Order Processing

  • After you place an order, you receive an order confirmation email. Please check your items and delivery address right away.
  • Before processing, we verify payment and the delivery address. If we need more information, we email you, and the order is placed on hold until we hear back. The delivery estimate starts once verification is complete.
  • Orders are processed Monday to Friday. Orders placed on a weekend or a US federal holiday are processed on the next business day.
  • You can change or cancel an order only within 24 hours of placing it. After that, processing has begun, the order cannot be cancelled, and its items cannot be changed. Address updates after 24 hours are covered in the section on addresses below, and full cancellation terms are in our Return and Refund Policy.

Shipping Costs

  • We do not offer free shipping. A shipping charge applies to every order.
  • The charge depends on the shipping method you choose, the size and weight of your items, and your delivery address.
  • The exact shipping charge is shown at checkout before you pay. We do not add shipping or handling fees to your order after checkout. The only later charges are the redelivery, rerouting, or reshipping costs described in this policy, and only when they apply to your order.
  • Sales tax is calculated at checkout where it applies.
  • Shipping charges are refunded only in the situations described in our Return and Refund Policy.

Order Tracking

  • When your order ships, we email you the carrier name and tracking number.
  • Tracking can take 1 to 2 business days to show updates after the shipping label is created.
  • If you created an account, you can also check order status in your account.
  • An order with several items may ship in more than one package. Each package can have its own tracking number and arrive on a different day.

Delivery

Parcel Deliveries

Smaller items travel with parcel carriers and are left at the delivery address, unless the carrier requires someone to sign for the package.

Freight Deliveries

Large or heavy fixtures may ship by freight carrier. For freight deliveries:

  • The carrier contacts you by phone or email to schedule a delivery appointment, so please keep your phone number and email on the order up to date.
  • Delivery is made to the curb or the end of the driveway. The carrier does not bring items inside, unpack, assemble, install, or remove packaging.
  • Someone aged 18 or older must be present to receive the shipment and inspect it before signing the delivery receipt.
  • If you miss the appointment or the carrier cannot complete delivery, the carrier may charge redelivery or storage fees. These fees are paid by you.

Inspect Your Order on Arrival

Please open and check every package as soon as it arrives, and record one continuous unboxing video. Damage, wrong items, missing listed parts, and dimension problems must be reported within 48 hours of delivery. The full claim steps are in our Return and Refund Policy.

Delays

If Your Order Will Not Ship on Time

If we learn that your order will not ship in time to arrive within its estimated delivery timeframe, we will email you before that timeframe ends. The email will give a revised shipping date, or tell you that we cannot yet give one. You can then choose to wait or to cancel the order for a full refund before it ships, even if more than 24 hours have passed since you ordered. We follow the notice and refund requirements of the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Delays After Your Order Ships

Once your order is with the carrier, delivery can be affected by events outside our control, such as severe weather, natural disasters, carrier capacity limits, holiday volume, or public emergencies. A carrier delay after shipment does not make an order eligible for cancellation or refund. If your tracking stops updating, contact us and we will follow up with the carrier.

Lost and Missing Packages

Package Lost in Transit

If your tracking shows no movement for 10 business days, email us with your order number. We will open a trace with the carrier. If the carrier confirms the package is lost, we send a replacement as soon as one is available, or refund the lost items if a replacement is not available.

Package Marked Delivered but Not Received

If tracking shows your package as delivered but you cannot find it:

  1. Check around the delivery location, with neighbors, and with others at the address.
  2. Wait until the end of the next business day, since carriers sometimes mark packages delivered shortly before they arrive.
  3. Email us within 48 hours of the delivery scan with your order number, and we will file an inquiry with the carrier.

Once the carrier confirms delivery to the address you provided, responsibility for the package passes to you, and we are not responsible for packages lost or stolen after delivery. For theft after delivery, you may contact your local police or your home or renter's insurance provider.

Addresses, Refused Deliveries, and Returned Shipments

  • You are responsible for giving a complete and accurate delivery address, phone number, and email at checkout.
  • You can change the delivery address within 24 hours of placing your order. After that, we will try to update it if the order has not shipped, but we cannot guarantee the change. Any carrier fee for address correction or rerouting is paid by you.
  • If a shipment is refused without damage, or comes back to us because of an incorrect address, failed delivery attempts, or an uncollected package, the refund rules in our Return and Refund Policy apply. If you prefer, we can send the order again to a corrected address, and you pay the new shipping charge.

Orders Placed Through Other Platforms

  • Facebook and Instagram: Checkout for our products shown on Facebook or Instagram is completed on alvettolighting.com, so this Shipping Policy applies.
  • TikTok Shop: Orders paid for inside TikTok Shop are shipped under TikTok Shop's shipping rules and the delivery details shown on the TikTok Shop product page. Where those rules differ from this policy, TikTok Shop's rules apply to that order.

Changes to This Policy

We may update this Shipping Policy from time to time. The version posted on this page when you placed your order applies to that order. The date at the top of this page shows when it was last updated.

Contact Us

For shipping questions, tracking help, or delivery issues, contact Alvetto Lighting customer care:

  • Email: customercare@sellcongroup.com
  • Phone: 223-666-5917
  • Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time, except US federal holidays
  • Mailing address: Sellcon Group, 155 Tresca Rd, Unit 113, Jacksonville, FL 32225, United States

You can also reach us through our contact page. Related policies: Return and Refund Policy, Terms of Service, and Privacy Policy.