Frequently asked questions

All available payment methods are shown at checkout. You can also choose 0% APR financing at checkout to spread the cost of your order.

Yes. 0% APR financing is available at checkout. Select it as your payment option to see the terms before you complete your order.

Contact us as soon as possible with your order number and we'll do our best to update or cancel it if it hasn't shipped yet. Call 223-666-5917 or email customercare@sellcongroup.com.

Our US-based support team is available Monday – Saturday, 09:00 am – 05:00 pm. See our customer support page for all the ways to reach us.

Yes – shipping is free on US orders over $99. See our shipping policy for full details.

Delivery times depend on your location and the items you order. Please see our shipping policy for current processing and delivery information.

When your order ships you'll receive an email with tracking details. If you can't find it, contact us with your order number and we'll help.

Please contact us as soon as possible with your order number and photos of the item and packaging. Our refund policy explains what to do and the time limits that apply.

We offer 30-day returns. Read our refund policy for the conditions and the full process.

Contact us with your order number before sending anything back – by phone on 223-666-5917, by email at customercare@sellcongroup.com or through our contact form. We'll explain the next steps.

Refund timing is explained in our refund policy. If you have a question about a refund in progress, please contact our support team.

We sell indoor and outdoor LED light fixtures: ceiling lights, chandeliers, pendants including kitchen island pendants, wall sconces, recessed and track lighting, linear lights, cove and LED strip lights, surface mount lights, emergency and exit lights, outdoor wall, post and landscape lights, table lamps, commercial lighting, and lamp shades and accessories. Browse all collections.

Each product page lists the details for that fixture. If anything is unclear, ask our lighting experts before you order.

We recommend a licensed electrician for all hard-wired fixtures. Plug-in lamps can be used straight out of the box.

Yes. Our range includes commercial lighting as well as emergency and exit lights. Contact us with the details of your project.

Yes. Send us a photo of the room, the ceiling height and the feel you are after, and our lighting specialists will suggest fixtures that fit – as a free lighting plan, with no obligation to buy. Get a free lighting plan.

Most rooms look best with three layers: ambient light for the whole room, task light where you work or read, and accent light for mood. Our inspiration and ideas page shows how this works in real rooms.

Hang the bottom of each pendant 30–36 inches above the countertop. On higher ceilings, go to the upper end of that range so the fixtures still feel connected to the island.

Yes – our Jacksonville, FL showroom is open by appointment only. Book a showroom visit.