Terms of service

Last updated: September 23, 2026

These Terms of Service ("Terms") govern your use of alvettolighting.com (the "Site") and every purchase you make from Alvetto Lighting. The Site and the Alvetto Lighting store are operated by Sellcon Group ("we," "us," or "our"). By using the Site or placing an order, you agree to these Terms and to the policies they include by reference: our Return and Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree, please do not use the Site or place an order.

Important: Section 18 contains a binding arbitration agreement and a class action waiver. Unless you opt out within 30 days as explained in Section 18.8, disputes between you and us will be resolved by individual arbitration instead of in court, and you will not be able to bring or join a class action.

1. Eligibility and Accounts

  • You must be at least 18 years old, or the age of majority where you live, to place an order.
  • You agree to give accurate and complete information when you place an order or create an account, and to keep it up to date.
  • You are responsible for keeping your account login private and for all activity under your account. Tell us right away if you believe your account has been used without your permission.
  • We may suspend or close an account that breaks these Terms or is used for fraud or misuse.

2. Products and Product Information

  • We work to describe and photograph our products accurately. Colors and finishes can look different depending on your screen, device settings, and room lighting.
  • Stone, alabaster, glass, and metal finishes vary naturally from unit to unit. Dimensions can vary within the tolerance set out in our Return and Refund Policy.
  • Photos may show bulbs, décor, or accessories for styling. Only the items that the product page lists as included are part of your purchase.
  • Technical details such as wattage, bulb type, light output, color temperature, and location rating are based on the information available to us for each product. Check these details on the product page before you order.
  • All products are subject to availability. We may limit quantities, discontinue a product, or change a product listing at any time.

3. Prices and Errors

  • All prices are in US dollars. Prices may change at any time before you place your order. The price shown at checkout when you order is the price you pay.
  • Sales tax is calculated at checkout where it applies, and shipping charges are shown before you pay, as described in our Shipping Policy.
  • If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel the affected order or items, even after you receive an order confirmation. If we do, we notify you and refund the amount paid for the cancelled items in full.

4. Orders

4.1 How an Order Is Formed

When you submit an order, you make an offer to buy the products in your cart. Your order is accepted when we send you an order confirmation email. We may still cancel an accepted order, in full or in part, if an item becomes unavailable, a price or product detail was listed in error, payment or identity cannot be verified, the delivery address is outside the areas we ship to, or the order appears to be fraudulent. When we cancel, you receive a full refund for the cancelled items.

4.2 Changes and Cancellations

You may cancel an order only within 24 hours of placing it. After 24 hours, the order cannot be cancelled and its items cannot be changed, except where our Shipping Policy gives you the right to cancel because your order will not ship on time. Full details are in our Return and Refund Policy.

4.3 Quotes and Project Orders

For large, commercial, or project orders, we may provide a written quote. A quote is valid for the period stated on it, or for 30 days if no period is stated. If a quote or a separate written agreement signed by us contains terms that differ from these Terms, the quote or agreement controls for that order.

5. Payment

  • We accept the payment methods shown at checkout. By submitting payment, you confirm that you are authorized to use the payment method and that the billing information is correct.
  • Payments are processed by our payment providers. We do not store your full card number.
  • We may hold an order while we verify payment, identity, or the delivery address. If verification cannot be completed, we cancel the order and refund you in full.
  • If you pay through a financing or pay-over-time provider, that option is offered and approved by the provider, and your plan is governed by the provider's terms.

6. Shipping, Title, and Risk of Loss

Delivery areas, timeframes, costs, and delivery procedures are set out in our Shipping Policy. Title to the products and risk of loss pass to you when the carrier delivers your order to the shipping address you provided.

7. Returns, Refunds, and Claims

All sales are final. Returns, replacements, and refunds are available only in the cases described in our Return and Refund Policy, which forms part of these Terms. In short, a claim must be reported within 48 hours of delivery and must involve an item damaged in transit, a wrong item, missing parts that the product page lists as included, or dimensions outside the stated tolerance.

8. Installation and Product Safety

  • Hardwired fixtures should be installed by a licensed electrician in line with local building and electrical codes.
  • Always turn off power at the circuit breaker before installation, maintenance, or bulb changes, and follow the instructions included with the product.
  • Use only bulbs of the type and maximum wattage listed for the fixture, and use dimmers and transformers that are compatible with the fixture and bulbs.
  • Install each fixture only in a location that suits its rating. A fixture rated for dry locations must not be used in damp or wet areas.
  • We do not provide installation services. We are not responsible for installation or removal costs, electrician fees, or damage or injury caused by improper installation, modification, or use.

9. Warranties and Disclaimers

If a product page states that a manufacturer warranty applies to that product, the warranty is provided under the manufacturer's own terms. Our commitments to you for damaged, wrong, incomplete, or mismatched items are set out in our Return and Refund Policy.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR REQUIRED BY LAW, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Some states do not allow the exclusion of implied warranties. If you live in one of those states, some of the exclusions above may not apply to you, and any implied warranty applies only to the extent and for the minimum period the law requires.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SELLCON GROUP AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING INSTALLATION OR REMOVAL COSTS, ELECTRICIAN FEES, LOST PROFITS, LOSS OF USE, OR PROJECT DELAYS, ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PRODUCT OR ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM.

Some states do not allow these limitations. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for personal injury caused by our negligence.

11. Indemnification

You agree to defend, indemnify, and hold harmless Sellcon Group and its owners, employees, and agents from any claims, losses, damages, and costs, including reasonable attorneys' fees, arising from your breach of these Terms, your misuse of the Site, your violation of any law or the rights of another person, or the installation, modification, or use of a product by you or anyone you hire.

12. Use of the Site

You may use the Site only for lawful purposes and in line with these Terms. You agree not to:

  • Use the Site for any unlawful, fraudulent, or deceptive purpose
  • Place orders with false information or with a payment method you are not authorized to use
  • Copy, scrape, or collect content or data from the Site using bots, crawlers, or other automated tools without our written permission
  • Interfere with the security or operation of the Site, or upload viruses or other harmful code
  • Try to gain unauthorized access to any part of the Site, other accounts, or our systems
  • Impersonate any person or misrepresent your connection with any person or business

13. Site Content and Ownership

The Site and its content, including text, product descriptions, photos, graphics, logos, brand names, layout, and software, are owned by or licensed to Sellcon Group and are protected by intellectual property laws. We give you a limited, personal, non-transferable permission to view the Site and buy products for your own use. You may not copy, reproduce, republish, sell, or create works based on Site content without our prior written permission.

14. Reviews and Other Submissions

  • You are welcome to share honest reviews of our products and service, including negative ones. Nothing in these Terms restricts your right to do so.
  • You keep ownership of the reviews, photos, and comments you submit. By submitting them, you give us a non-exclusive, royalty-free, worldwide permission to display, reproduce, and share them on the Site and in our marketing, with your first name or display name.
  • You are responsible for what you submit. We may decline or remove submissions that are unlawful, contain personal or confidential information, are unrelated to the product, include offensive or harassing content, or are spam.
  • Ideas and suggestions you send us about the Site or our products may be used by us without any obligation to you.

15. Third-Party Services and Links

Our store runs on Shopify, and we work with payment providers, shipping carriers, and platforms such as Google, Facebook, Instagram, and TikTok. Your use of those services is governed by their own terms and privacy policies. The Site may also link to websites we do not control. We are not responsible for the content, policies, or practices of third-party services or websites.

16. Privacy and Electronic Communications

How we collect and use personal information is explained in our Privacy Policy. By placing an order or contacting us, you agree to receive communications from us electronically, including order confirmations, shipping updates, delay notices, and replies to your claims. Electronic communications satisfy any legal requirement that a communication be in writing.

17. Promotions and Discount Codes

  • Promotions and discount codes are subject to the terms stated with them and may end or change at any time.
  • Unless stated otherwise, only one discount code can be used per order, and codes cannot be applied to past orders.
  • Discount codes have no cash value and cannot be sold or transferred.
  • We may cancel orders or discounts that result from misuse, fraud, or a code published in error.

18. Dispute Resolution and Binding Arbitration

Please read this section carefully. It affects your legal rights.

18.1 Contact Us First

Before starting arbitration or any other proceeding, you agree to send us a written notice describing the dispute, including your name, order number, a description of the issue, and the resolution you are asking for, to customercare@sellcongroup.com. We will try to resolve the dispute with you informally. If it is not resolved within 30 days after we receive your notice, either party may start arbitration.

18.2 Agreement to Arbitrate

You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any product, or any order ("Dispute") will be resolved by binding arbitration on an individual basis, and not in court, except as stated in Section 18.3. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the arbitration is filed. The Federal Arbitration Act governs this section. The arbitrator decides all questions about the scope, validity, and enforceability of this arbitration agreement, except that a court decides any question about the class action waiver in Section 18.6.

18.3 Exceptions

  • Either party may bring an individual claim in small claims court if the claim qualifies and stays in that court.
  • Either party may ask a court for an order to stop the unauthorized use of its intellectual property.

18.4 How Arbitration Works

There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator can award the same individual relief that a court could award. Hearings may be held by video conference, by phone, or based only on written submissions. Any in-person hearing will take place in the county of your billing address unless you and we agree otherwise.

18.5 Fees

Filing, administration, and arbitrator fees are paid as set out in the AAA Consumer Arbitration Rules. We will pay the fees those rules assign to the business.

18.6 Class Action Waiver

You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not combine more than one person's claims or preside over any class or representative proceeding. If this waiver is found unenforceable for a particular claim, that claim must be separated and decided in court under Section 19, and not in arbitration.

18.7 Jury Trial Waiver

To the extent any Dispute is decided in court rather than in arbitration, you and we waive the right to a jury trial.

18.8 Your Right to Opt Out

You may opt out of this arbitration agreement by emailing customercare@sellcongroup.com within 30 days after you first place an order or create an account. Use the subject line "Arbitration Opt-Out" and include your full name, mailing address, email address, and order number, if any, with a clear statement that you are opting out. Opting out does not affect any other part of these Terms.

18.9 Changes and Survival

If we change this section, the change will not apply to any Dispute that we already had notice of before the change. If any part of this section, other than Section 18.6, is found unenforceable, the rest of it remains in effect. This section continues to apply after your use of the Site ends.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules, except that the Federal Arbitration Act governs Section 18. For any Dispute that is not subject to arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Duval County, Florida, except that small claims may be brought in the county where you live.

20. Events Beyond Our Control

We are not responsible for delays or failures to perform caused by events beyond our reasonable control, such as severe weather, natural disasters, carrier or supplier disruptions, labor actions, government orders, or public emergencies. This section does not affect your right to cancel an order that will not ship on time, as described in our Shipping Policy.

21. California Proposition 65

Some lighting products can contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm, such as lead in brass components or in wiring. Where a Proposition 65 warning applies to a product, it is provided on that product's page before purchase. For more information, visit www.P65Warnings.ca.gov.

22. Changes to These Terms

We may update these Terms from time to time. The version posted on this page when you place an order applies to that order. Your continued use of the Site after changes are posted means you accept the updated Terms. The date at the top of this page shows when the Terms were last updated.

23. Suspension and Termination

We may suspend or end your access to the Site at any time if you break these Terms or use the Site in a way that could harm us, other customers, or third parties. Sections that by their nature should continue, including Sections 9 through 11, 13, 14, and 18 through 19, remain in effect after your access ends.

24. General Terms

  • Entire agreement: These Terms and the policies they include by reference are the complete agreement between you and us about the Site and your purchases, unless a written quote or agreement signed by us applies under Section 4.3.
  • Severability: If any part of these Terms is found unenforceable, the rest remains in effect.
  • No waiver: If we do not enforce a part of these Terms, we have not given up our right to enforce it later.
  • Assignment: You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a sale, merger, or reorganization of our business.
  • Headings: Section headings are for convenience only and do not change the meaning of these Terms.
  • Language: These Terms are written in English. If a translation differs from the English version, the English version controls.

25. Contact Us

For questions about these Terms, or to send a notice under them, contact Alvetto Lighting customer care:

  • Email: customercare@sellcongroup.com
  • Phone: 223-666-5917
  • Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time, except US federal holidays
  • Mailing address: Sellcon Group, 155 Tresca Rd, Unit 113, Jacksonville, FL 32225, United States

You can also reach us through our contact page. Related policies: Return and Refund Policy, Shipping Policy, and Privacy Policy.