Contact information
Last updated: September 23, 2026
Alvetto Lighting is an online lighting store at alvettolighting.com, operated by Sellcon Group. This page lists our business details and the best way to reach us for orders, claims, product questions, and privacy requests.
Business Details
| Store name | Alvetto Lighting |
| Operated by | Sellcon Group |
| Website | alvettolighting.com |
| customercare@sellcongroup.com | |
| Phone | 223-666-5917 |
| Business hours | Monday to Friday, 9:00 AM to 6:00 PM Eastern Time, closed on weekends and US federal holidays |
| Mailing address | 155 Tresca Rd, Unit 113, Jacksonville, FL 32225, United States |
Please contact us before sending anything to our mailing address. Items sent without an approved claim and our return instructions cannot be accepted.
How to Reach Us
Email is the fastest way to get help, because it lets you attach photos, videos, and order details. You can also call us during business hours or send a message through our contact page.
| What you need | How to contact us |
|---|---|
| Order status or tracking | Email us with your order number, or check the order in your account |
| Damaged item, wrong item, missing listed part, or dimension claim | Email us within 48 hours of delivery with photos and your unboxing video, as explained in our Return and Refund Policy |
| Order cancellation | Email us within 24 hours of placing your order with your order number |
| Delivery address change | Email us as soon as possible, as explained in our Shipping Policy |
| Product questions or sizing help | Email, call, or use our contact page |
| Project or commercial quotes | Email us your project details, room sizes, or drawings |
| Privacy requests | Email us with the subject line "Privacy Request," as explained in our Privacy Policy |
| Arbitration opt-out or legal notices | Email us as explained in our Terms of Service |
Response Times
- We reply to emails and contact page messages within 2 business days.
- Messages received on weekends or US federal holidays are answered on the following business days.
- Phone calls are answered during business hours only.
Help Us Help You Faster
- Include your order number and the name used at checkout.
- Write from the email address used for your order, so we can find it quickly.
- For any claim, attach clear photos, your unboxing video, and a short description of the issue.
- Keep all messages about one order in the same email thread.
Protect Yourself From Scams
We will never ask for your full card number, security code, or account password by email, phone, or text message. If you receive a message that claims to be from Alvetto Lighting and asks for this information, do not reply, and forward it to customercare@sellcongroup.com.